shipping & returns

Shipping policy
Your Gleam order will be shipped within 1-4 days unless stated otherwise. We have a small amount of candles in stock but make most of them to order, to avoid waste. 

We currently ship to The Netherlands, Belgium, Germany and France via DHL and DPD. Within the ring of Amsterdam we offer sustainable bike delivery. Shipping charges will be generated based on customer location and weight of the product. 

Return Policy
We have a 14-day return policy, which means you have 14 days to request a return from the moment your order has been shipped.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. Gleam has the right to refuse returned articles if they are not returned in brand new condition.

The customer is responsible for return shipping cost and shipping charges are not refundable. Please contact us at info@gleam.amsterdam to request your return and include the following information:

- Order number
- Item(s) to return
- Return reason
- Comments (optional)

When your return request has been authorised, we will send you the instructions to process the return. Items sent back to us without first requesting a return will not be accepted. 

Sale items may not be returned.

For question about shipping or returns, please contact us on info@gleam.amsterdam.